Refund Policy

Effective: 2026-08-10

Overview

Payments for Roviq (the "Service") are processed through Paddle. This refund policy applies to all paid products purchased through the Service.

You may request a refund within 7 days of purchase if any of the following apply:

Change of mind (you have not substantially used the service after purchase) · Dynamic QR: 10 or fewer scans after payment · Mini Page: page was never published after payment
The Service was unavailable due to an issue on our end
A billing error or duplicate charge occurred

Refunds are not available in the following cases:

More than 7 days have passed since the payment date
Usage exceeds the above thresholds (more than 10 dynamic QR scans, or Mini Page has been published)
The account has been suspended due to a violation of the Terms of Service

Please send your refund request to the email below. Including the payment details from your order confirmation email will help us process it faster.

Once your refund is approved, it will be processed through Paddle to your original payment method. Refunds may take 5–10 business days to appear.

For refund-related inquiries: support@roviq.app